FURUNO Cyprus Technical Department is comprised by Certified Engineers with extensive training in our HQ in Japan and a wide experience of FURUNO equipment installation and commissioning around the world. Our team is extensively available to respond to any customer request for remote technical support, consult customers on best option for troubleshooting and assist in identifying the root-cause of the technical issue encountered.
There is a seamless collaboration with the Sales and Service Coordination Departments to ensure that authorized service engineers and spare parts are readily available, as and when required.
Relevant to the New Equipment Installation (retrofit) our Technical Department will initiate a pre-attendance communication with the customer for arranging all necessary works that must be completed prior to engineer attendance for the installation/commissioning. Following the internal guidelines for each equipment the FURUNO Cyprus engineer performs each installation efficiently and timeously – and in accordance with the needs of the customers.
Post installation activities include the archiving of all necessary documentation for each installation (including photos, drawings, commissioning reports, service reports, etc.) and the preparation of detailed drawings that are send to the customer for class approvals.
FURUNO Cyprus Technical Department is class-approved to perform Radio & VDR Annual Surveys and the VDR CoC issuance. With the approved surveyors we can accommodate the enquiries for APTs from our local customers to any designated port around the world.
Based on the strategic cooperation with our customers and the shared information we have built a mechanism for proactive notification of upcoming Annual Surveys allowing us to plan each survey in the most sufficient and cost effective way.
With Key Customers we have proposed and implemented a Fixed Price Tariff for Radio & VDR APT that protects customers from unexpected costs while allowing the survey planning to be easy and straightforward.